Dear LinPepCo Customers,
We recognize that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. As a valued customer or partner of LinPepCo who sells our products — I want you to know that we understand the importance of these products to your business. You rely on us so that your business can satisfy the needs of the consumers who visit your place of business and buy our products, and we understand the responsibility that entails. Meeting that responsibility day in and day out, in any environment, is our primary focus.
In response to the current situation, we are continually examining all areas of business operations at each of our warehouse sites and have taken actions to ensure continued service to our customers.
- We have made the decision to completely close all of our facilities on the remaining four (4) Wednesdays (4/8, 4/15, 4/22 and 4/29) during the month of April. Our facilities will be closed to all employees, customer pick-up and product deliveries. Our sales representatives or delivery representatives will make every effort to inform store level personnel of these changes.
- The State of Kansas has enacted a shelter in place order, under guidance from the Cybersecurity and Infrastructure Security Agency (CISA), an agency of the Department of Homeland Security, we are allowed to continue to serve essential business sectors. If Nebraska, Iowa, or South Dakota also enact these orders we will continue to service the identified essential business sectors in these states as well.
- We are communicating daily with key positions to evaluate our inventory levels at each facility to ensure we are doing our best to fulfill the demand from various customers. The circumstances of a few weeks ago delivered an unforeseen spike in retail demand that has caused a ripple effect across the entire supply chain. Many aspects of the supply chain are outside our control but we are working with all of our suppliers to ensure continued delivery of key products within our portfolio.
First and foremost, our focus is on the health and safety of our employees and our customers. We have communicated extensively the Centers for Disease Control and Prevention (CDC) guidelines to our employees in an effort to practice proper distancing and personal hygiene. Per additional CDC recommendations, we are vigilant in requesting that employees do not come to work if they are not feeling well or have had any symptoms of COVID-19. Finally, we have implemented additional precautionary measures including expanded cleaning of high touch areas within our facility, limits on outside personnel allowed in to our facility, and issuance of gloves for employees who handle our products.
This is all part of our plan to continue to operate our distribution facilities with as little disruption to our customers as possible, so long as conditions permit and a safe and secure workplace can be maintained.
Please be safe and stay healthy.